Our Warranty

What's covered

Every repair we complete comes with a 90-day warranty on both parts and labor, counted from the day of the repair. If the fault we fixed returns within that window, book a warranty check-up and we'll make it right at no charge.

• The parts we installed during the repair
• The labor for the repair we performed
• Warranty check-up visits for the same fault within the 90 days

What's not covered

• New, unrelated faults in the same appliance
• Components we did not service during the repair
• Blockages and buildup in drains, hoses, filters, or vents, since clearing those is maintenance rather than a repair fault
• Damage done by loose items, like coins, glass, or a stray sock, ending up in a pump, motor, or other moving part
• Damage from misuse, accidents, power surges, or improper installation by others
• Parts you supplied yourself

How to book a warranty check-up

Call (315) 284-6058 and mention it's a warranty visit, or send the form on the Contact & Booking page and note it's a warranty claim. We'll pull up the original job, confirm the fault matches the repair we performed, and set a time that works for you. Warranty check-ups are scheduled with the same priority as new urgent calls.

The fine print, in plain English

The warranty covers the repair we performed, not the appliance as a whole, and it doesn't replace the manufacturer's warranty on your unit. If a part we installed fails again within the window, we replace it, and the warranty on the replacement runs to the end of the original 90-day period.

Sometimes the same symptom comes back for a new reason: the component we repaired is fine, but a different part has now failed and needs to be purchased. That counts as a new repair rather than a warranty case, though the check-up visit that finds it is still free. Once the 90 days are up, the warranty ends, and later visits are booked as regular service calls. Nothing on this page limits the rights you have under New York consumer law.